Help Center
Find answers to common questions and get the support you need
Customer support and help desk concept (placeholder photograph).For Clinics & Hospitals
How do I register my clinic or hospital?
Open Register your organization (from the header on healy.ng or via For Clinics). Enter your business email, password, organization name, and URL slug. After you verify your email, sign in to choose your plan and finish setup.
Can I set up my own payment plans?
Yes. You can create custom plans (e.g., Basic, Premium) with your own pricing and features. Configure plans in your organization settings dashboard.
Do you support pay-per-appointment pricing?
Yes. You can charge patients per visit without subscriptions. Use per-appointment pricing, your own plans, or a mix — whatever fits your practice.
Is HealyNG white-label?
Yes. Your clinic uses your branding, your domain (or subdomain), and your infrastructure. We power the technology — appointments, video, records, and billing.
Getting Started
How do I create an account?
Click Get Started or Sign Up on our homepage. You'll need your email, a password, and email verification. You can complete your profile after signing up.
Do I need a subscription to use HealyNG?
Yes. You can create an account first, then choose a subscription plan before using clinical services. Consultation fees vary by provider and service.
What devices can I use?
HealyNG works on any device with internet — smartphones, tablets, laptops, and desktops. You need a web browser and camera for video consultations.
Appointments & Consultations
How do I book an appointment?
After logging in, go to Appointments, browse available providers, select a time slot, and confirm. You'll receive confirmation and reminder notifications.
Can I cancel or reschedule?
Yes, through your dashboard. Please do so at least 24 hours in advance to avoid cancellation fees.
What if I miss my appointment?
Contact support or reschedule as soon as possible. Repeated no-shows may result in fees or restrictions.
Technical Support
What if I have technical issues during a video call?
Check your internet connection and try refreshing. If issues persist, contact our support team. We also offer phone consultations as a backup.
Do I need special software?
No. HealyNG works in your web browser. We recommend Chrome, Firefox, Safari, or Edge for the best experience.
Is my data secure?
Yes. HealyNG uses enterprise-grade encryption and is NDPR/HIPAA-aligned. All patient data is stored securely.
Billing & Payments
What payment methods are accepted?
Integrated payments. Major cards, bank transfers, and mobile money are supported. Payment is processed securely.
How do I get a receipt?
Receipts are sent to your email after payment. You can also access them through your account dashboard.