Who is responsible
For patient information, the clinic is responsible (the controller) and Healy processes it on the clinic's behalf. For clinic staff accounts and this website, Healy is responsible.
Patients messaging a clinic on WhatsApp
- What we handle: your WhatsApp number, the messages you exchange with the clinic, and the appointment details needed to help you.
- Why: to answer your questions, manage your appointments in the clinic's system, send reminders you agreed to, and pass requests to clinic staff.
- How long: message contents are deleted after a retention period set for the service; a record of actions taken is kept for the clinic's audit trail.
- Your choices: reply STOP at any time to stop reminders and messages, START to resume. Ask the clinic to access or delete your information.
Clinic staff
We store your name, work email, a hashed password, your clinic memberships and roles, and a record of the actions you take in the dashboard, to provide the service and keep it secure.
Service providers
Healy uses carefully chosen providers to run the service, such as hosting, WhatsApp messaging by Meta and an AI model provider for understanding messages. They only receive what they need for their part of the work.
Contact
Patients should contact their clinic first. For anything else, contact us.