Privacy Policy
Our privacy policy explains how we collect, use, and protect your information when you use our telemedicine platform and services.
1. Introduction
Healy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including name, email address, phone number, date of birth, medical history, insurance information, and payment details.
Health Information
As a healthcare platform, we collect Protected Health Information (PHI) as defined by HIPAA and similar regulations, including medical records, consultation notes, prescriptions, and vital signs.
Technical Information
We automatically collect certain information when you use our services, including IP address, browser type, device information, and usage patterns.
3. How We Use Your Information
- To provide, maintain, and improve our telemedicine services
- To facilitate consultations between patients and healthcare providers
- To process payments and manage billing
- To send appointment reminders and important health information
- To comply with legal obligations and healthcare regulations (including NDPR)
- To protect the security and integrity of our platform
4. Information Sharing and Disclosure
We do not sell your personal or health information. We may share information only when:
- With healthcare providers involved in your care
- With your explicit consent
- To comply with legal requirements or court orders
- To protect the rights, property, or safety of Healy, our users, or others
- With service providers who assist us (under strict confidentiality agreements)
5. Data Security
We implement industry-standard security measures, including:
- End-to-end encryption for data transmission
- Encryption at rest
- Regular security audits
- Access controls and authentication
- NDPR/HIPAA-aligned infrastructure
6. Your Rights
- Access and receive a copy of your health information
- Request corrections to inaccurate information
- Request deletion (subject to legal and medical record retention requirements)
- Opt-out of certain communications
- Request restrictions on how we use or disclose your information