1. The service
Healy provides a WhatsApp assistant and a staff dashboard that help clinics with administrative work: answering approved questions, managing appointments in the clinic's own system, sending reminders and routing requests to staff. Healy does not provide medical advice, diagnosis or treatment.
2. Your account
The person who signs up confirms they are authorised to act for the clinic and becomes its first administrator. Administrators decide who else gets access and with which role. Each person keeps their own login details confidential.
3. Your responsibilities
- Keep the information the assistant uses (opening hours, answers, services) accurate and approved.
- Have a lawful basis to contact your patients on WhatsApp and record consent where required.
- Make sure your staff respond to tasks the assistant routes to them.
- Use your own clinic system and WhatsApp Business number in line with their providers' terms.
4. Patient data
Your clinic remains responsible for its patients' data; Healy processes it on your behalf as described in the data processing agreement and the privacy notice.
5. Availability and changes
We work to keep Healy available and will tell administrators about planned changes that affect them. During early access, features may change as we learn from clinics.
6. Suspension and closing an account
We may suspend an account that is used unlawfully or puts patients or other clinics at risk. A clinic can ask to close its account at any time; we then export and delete its data according to the data processing agreement.
7. Contact
Questions about these terms? Contact us.